1. Customer print jobs

Because print jobs are executed almost immediately after payment, refunds are handled at the vendor's discretion:

• Print not yet started: full refund can be requested at the counter within 15 minutes of payment.
• Print failed due to vendor's printer error: the vendor will either re-print the job free of cost or issue a 100% refund to the original UPI/card within 5–7 business days.
• Print completed successfully: no refund. If output quality is poor because of the customer's uploaded file (low resolution, wrong page size), no refund is due.
• "Pay at counter" jobs: handled entirely by the vendor in cash.

2. Vendor subscriptions

The monthly SaaS subscription (default ₹499/month) is billed in advance and is non-refundable once the billing cycle has started. You may cancel any time from the Dashboard → Subscription page; your account remains active until the end of the paid period.

If you were charged more than once for the same billing cycle due to a technical error, contact support with the payment ID and we will refund the duplicate within 7 business days.

3. How to request a refund

1. Note down the Razorpay Payment ID from your SMS/email receipt.
2. WhatsApp the vendor or QR से PRINT support with a short description of the issue.
3. Approved refunds are credited back to the original payment method within 5–7 business days.

4. Chargebacks

Fraudulent chargebacks will result in immediate suspension of the vendor or customer account and may be reported to law-enforcement.

This policy is governed by the laws of India and disputes are subject to the jurisdiction of courts in Raxaul, Bihar.